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Skype on MacRumors
How can we improve it? Send No thanks. Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents. If the webcam was working in another program earlier and now won't run in Skype, it may be because the other program is still using the webcam. You can troubleshoot cross-program use by closing all other programs that could be using the webcam and restarting Skype; restart the Mac if that doesn't work.
Updating the Skype program to the latest version for all callers may resolve compatibility problems with the webcam.
Video: Record your Skype for Business meeting
If you or the person you are trying to call is using Skype version 2. Skype version 6. While Skype may work with older versions, Skype lists using the latest version as a requirement for video calling. Additionally, updating Skype can also resolve rarely occurring issues with a bad or corrupted program installation.
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Testing the webcam can rule out incompatibility and configuration issues. The webcam works if you can see the preview feed.
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You can isolate the problem to Skype specifically by testing the webcam in another program like FaceTime, Photo Booth or iMovie. If your contact is offline, the video call icon would be greyed out.
The user you are calling should be part of your Contact list. You will not be able to initiate a video call to a user that is not part of your contacts. Let us know if you have any further questions or clarifications.
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